Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and our products. Can't find what you're looking for? Contact our team.
Ordering & Shipping
How long does shipping take?
From the moment you approve your proof, expect shipment within two weeks. We'll share tracking information once your order is on its way.
Do you ship internationally?
Unfortunately, we do not yet offer international shipping.
Can I track my order?
Yes. Once your order ships, we'll email a tracking link to the address used at checkout. If you can't find it, email help@kinkit.co with your order number.
What if my item arrives damaged?
That's on us. Email help@kinkit.co with your order number and a photo of the issue and we'll make it right.
Returns & Exchanges
What is your return policy?
Every KIN KIT piece is made to order, so we can't accept returns or offer refunds. If something arrives damaged or incorrect, email help@kinkit.co and we'll make it right.
How do I report a problem with my order?
Email help@kinkit.co with your order number and a photo of the issue. We'll be in touch promptly.
Products & Sizing
How do I find my size?
Each product page includes a size chart. When in doubt, size up.
Are your products true to size?
Fit varies by product, so please check the size chart on each product page before ordering. That said, our sweatshirts in particular run on the larger side for a relaxed look.
What materials do you use?
Materials vary by product. Full details are in the Materials & Fit section on each product page.
How should I care for my KIN KIT products?
Care instructions are on the product page and inside the garment label. When in doubt, cold wash and tumble dry low.
Account & Payment
Do I need an account to place an order?
No. You can continue to checkout without signing in. Your customer profile is created automatically from your checkout details, and your KIN KIT design and order are attached to it.
What payment methods do you accept?
Payment options are shown securely at checkout.
Is my payment information secure?
Payments are processed through Shopify's secure checkout. Never send payment details by email or through the contact form.
Still have questions?
Our team is here to help.