Shipping policy

Last updated: July 21, 2026

Made-to-Order Processing

Every KIN KIT item is made to order. We begin production only after you approve your final design proof. The processing estimate shown on the product page, at checkout, or in your order confirmation begins after design approval, not when you place the order. Please allow additional time for proof review and any revisions.

Order Review and Proof Approval

We may contact you to confirm design details or send a proof for approval. Prompt replies help us keep your order moving. If we do not receive needed approval or information, production and shipment may be delayed.

Shipping Estimates and Tracking

Once production is complete, we will ship your order using the shipping method selected at checkout. We will send tracking information when it is available. Carrier transit times and estimated delivery dates are estimates, not guarantees, unless we expressly state otherwise.

Shipping Delays

We make shipping representations only when we have a reasonable basis to meet them. If we cannot ship your order within the stated time frame, or within 30 days when no time frame is stated, we will notify you of the delay, provide a revised shipment date when available, and offer the options required by applicable law, including cancellation and a prompt refund for unshipped merchandise when applicable.

Address Accuracy and Carrier Issues

Please review your shipping address carefully before approving your design. We are not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address supplied by you. Once an order has shipped, carrier delays, weather, customs, and other events outside our control may affect delivery. If a package appears lost or damaged in transit, contact us promptly so we can assist with the carrier claim process.

International Orders

International shipments are not currently offered. In the future, for international shipments, you will be responsible for any applicable duties, taxes, customs fees, and import requirements unless we state otherwise at checkout. Customs processing may delay delivery.