Refund policy

Last updated: July 21, 2026

Custom, Made-to-Order Items

KIN KIT items are made specifically for you. Because approved custom items cannot be resold, orders are not eligible for cancellation, return, exchange, or refund after you approve your design and production begins, except as required by applicable law or as described below.

Cancellations Before Design Approval

You may request cancellation before you approve your design by contacting us promptly. If we confirm that your design has not been approved and production has not started, we will refund the amount paid for the items, less the $25 custom design fee.

The $25 custom design fee is non-refundable once paid, including if you cancel before design approval. This fee covers personalized design work and preparation for your order.

After Design Approval

Once you approve your design, your items are in progress. The order is non-cancelable and non-refundable because we have committed production time, materials, and personalized work to your custom item. We cannot accept returns or exchanges for preference changes, incorrect details that were approved in the proof, sizing choices, or a change of mind.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or materially different from the design proof you approved, contact us at hello@kinkit.co promptly and include your order number, a description of the issue, and clear photos. We will review the issue and, where appropriate, provide a replacement, repair, or refund. We may request return of the item or additional information before resolving a claim.

Shipping Delays and Unfulfilled Orders

If we cannot ship your order within the stated time frame, or within 30 days when no time frame is stated, we will provide the notice and cancellation/refund options required by applicable law. If we cancel an order because we cannot fulfill it, we will provide a prompt refund as required by law.

How Refunds Are Issued

Approved refunds are returned to the original payment method. Timing may vary by financial institution. Nothing in this policy limits rights or remedies that cannot be limited or excluded under applicable law.